We’re sorry to hear this! Please do check in with members of your household, neighbours and around the property to see if this has been taken in on your behalf. The tracking link sent to your email when your order was shipped should indicate where yo
Delivery is available in the EU. After 1 business day processing, please allow for the below approximate time frames;. Standard EU Tracked Delivery - €5.95 (2-5 business days*). FREE on orders above €45. Express EU Tracked Delivery - €11.95 (up to 4
After 1 business day for processing, please allow 2-5 business days* for Standard Delivery and up to 4 business days*, if ordered before 4pm CET on business days. Please note the above timeframes are estimates and cannot be guaranteed.
All EU orders are shipped from Poland. Orders within the EU VAT area won't be subject to any tariffs or duties. These countries are; Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ir
Please allow up to 1 full business day for processing in our warehouse. Please note this does not include weekends and bank holidays. Orders placed after 4pm on Friday and into the weekend will be processed on Monday.
If your order is showing as unfulfilled, this means it hasn’t yet shipped from our warehouse. Please allow up to 1 business day for your order to process through our warehouse and be picked up by our carrier.
A ‘Fulfilled’ order status means your order has shipped from our warehouse and is now in transit to you with our carrier! This does not mean your order has been delivered to your address. For further tracking information, please refer to your trackin
Please beware of any fraudulent SMS and/or emails prompting you for payment to redeliver. Our carriers would never request a payment from our customers to redeliver your order. Any messages of this nature are not associated with The INKEY List and we
Yes! Please use the contact methods below to reach out to our team. Please include your email address used to place the order.
Once you have placed your order, you will receive an order confirmation email. Click ‘View my Order’ in the confirmation email to see the status of your order in our warehouse. Once the order has shipped, you will receive a shipment confirmation emai
We’re sorry to hear you wish to cancel your order. We only have a small 30 minute window to be able to request a cancellation within our warehouse. Once your order has been packaged and labelled, we'd be unable to cancel this for you. If your order i
We only have 30 minutes to be able to make address amendments once the order has been placed. If you need to amend your address and your order has not yet shipped, please reach out to our team using the contact methods below, to see if this is possib
Delivery is available in the UK, US*, Canada, and the EU**. *We are currently unavailable to ship to Guam, Puerto Rico or the US Virgin Islands. **Countries we temporarily suspend: Albania, Kosovo, Liechtenstein, Gibraltar, Republic of Moldova, Monte
Once you have placed your order, you will receive an order confirmation email. Click ‘View my Order’ in the confirmation email to see the status of your order in our warehouse. Once the order has shipped, you will receive a shipment confirmation emai
Once your order has shipped, you will receive a shipment confirmation email, along with your order status being updated with your tracking information. Please note – we advise 1 full business day for processing your order in our warehouse! You can al
If you delivery has recently failed, we advise to allow a further 48 hours for delivery to be reattempted. We usually find the carrier will have them redelivered within this timeframe!. The reason for the delay may be indicated on your tracking link,