We're available 9am-5pm (GMT) Monday - Friday. We aim to get back to you within 10 minutes!

We're a small but passionate team! We will do our best to get back to emails within 24 hours - Monday-Friday, excluding weekends 🖤

The INKEY List

<span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); white-space: pre-wrap; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-variant-ligatures: none !important; -webkit-nbsp-mode: normal !important;">Once your order has shipped, you will receive a shipment&#xA0;confirmation&#xA0;email, along with your order status being updated with your tracking information. Please note &#x2013; we&#xA0;advise&#xA0;1 full business day for processing your order in our warehouse!&#xA0;You can also see the status of your order in&#xA0;<span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); white-space: pre-wrap; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-variant-ligatures: none !important; -webkit-nbsp-mode: normal !important;"><a class="fr-strong" href="https://uk.theinkeylist.com/account/login" rel="noopener noreferrer" target="_blank">Your Account.</a><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); white-space: pre-wrap; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; -webkit-nbsp-mode: normal !important;"><a href="https://uk.theinkeylist.com/account/login" rel="noopener noreferrer" target="_blank">&#xA0;</a><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); white-space: pre-wrap; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; -webkit-nbsp-mode: normal !important;">Please allow 2-5 business days for your order to reach you. Our<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); white-space: pre-wrap; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; -webkit-nbsp-mode: normal !important;">&#xA0;shipping timelines are estimates and can not guaranteed. Sometimes there may be delays &#x2013;&#xA0;<span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; background-image: var(--urlContextualSpellingAndGrammarErrorV2, url(&quot;data:image/svg+xml;base64,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&quot;)); border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: transparent; -webkit-nbsp-mode: normal !important; background-position: left bottom; background-repeat: repeat no-repeat;">e.g.&#xA0;carrier delays,&#xA0;logistics,&#xA0;bad weather&#xA0;or things out of our control. We kindly ask you to wait further 48 hours for your order to be delivered. If you are concerned about the whereabouts of your order, you can contact the Customer Experience team using our help centre page.

Once your order has shipped, you will receive a shipment confirmation email, along with your order status being updated with your tracking information. Please note – we advise 1 full business day for processing your order in our warehouse! You can al

How can I track my order?

Shipping / Delivery

How do I place an order?

How can I pay for my order?

Why is my discount code not working?

Do you offer samples?

Can I change the items in my order?

How do I find my order status?

How can I cancel my order?

How can I change my address on the order?

My order has been automatically cancelled. Why?

My order did not go through, but I can see my bank account has been charged?

Why am I getting a payment error at checkout?

Can you take payment over the phone?

Klarna isn’t being offered to me – why?

Why is the transaction pending on my PayPal account?

How do I apply my discount code or myINKEY points on my mobile?

How do I apply my discount code or myINKEY points on my desktop?

How can I earn myINKEY points from my purchase?

I need help with my skincare routine or product usage.

Why am I being asked to pay for shipping?

Placing An Order

How do I apply my discount code on my desktop?

Do you offer student discount?

Do you have any promotions / discount codes available?

I forgot to apply my discount code, can you apply it for me?

How do I get the new customer discount?

Can you price match or apply the new discount to my last order?

Discount / Promotions

My order says it has been delivered but I haven’t received it – what do I do?

What delivery options do you offer?

How long does delivery take?

Will I be charged customs?

When will my order ship?

What does ‘unfulfilled’ mean?

What does it mean when my order says ‘fulfilled’?

I have received a text message/email asking for payment after a failed delivery – what should I do?

Can you provide me with an invoice?

Do you ship internationally?

Where is my order?

My delivery has failed - what should I do?

I've had a reaction to a product - what do I do?

What do I do if I have received a faulty/leaked item?

I have received the wrong item – what do I do?

There are item(s) missing from my order – what should I do?

Why don’t my products have seals?

I placed an order at another retailer but there is a fault with the product itself – do you refund/replace it?

My product pump isn't working - what do I do?

My product has a strange smell / odour - is this normal?

Where can I find my product manufacturer / expiry date?

The colour of my product is different to what is on the website - is this normal?

How can I track my order?Updated 2 years ago